Well...This is awkward

On my way down to London I realised I had a lot to Blog about. So I began to write things down that Needed To Be Told To The Internet. Regrettably some of these notes now make no sense to me. The top one being " Keys & Starbucks". If anyone can tell me what that might be about I'll give you a prize.

I recently moved house. Thursday in fact. I would therefore have blogged sooner if I had had the internet when NTL (idiot) had sorted out their ridiculous system. After getting a nice but dim yorkshirish man round for installation of my equipment I spent two and a half hours on hold being sent back and forth from the main customer services and house movers departments of NTL support helpline. Why? Because I moved house but they had only told the aforementioned man, not the electrical system that would have made everything a lot easier to then install and get my internet up and running. After half an hour on hold I got through to person A "I need a PIN to install the software" said I. A said "I need to set up and account, let me put you on hold for 25 minutes while I speak to a senior employee". While speaking to the latter old man I was put on hold and then someone just picked up the line and asked me how they could help. I explained the situation "I've just moved house and need a PIN". This kept going for about 2 hours. Then I thought I'm going to try again and tell the first person I get to to put me straight through to somebody not put me in a half hour queue. It worked. I got through to a bubbly woman to which I said "I'm glad you're happy, I'm just sorry I can't respond with the same chirpiness you have, I've had a bad day because of your employer." She put me through to a man who may have been called Simon. It's an educated guess but I could be entirely wrong. He said (in his reassuringly Indian accent)"You need to wait until midnight to night visit this address (address quoted but unable to type for security reasons) type in username, password and keep clicking continue." "Is that it?" I asked in disbelief. "Yes, I am very sorry I work for an idiot company" I wish he'd said that. All he said was "Very sorry it took you so long to get to talk to an intelligent person" I wish he'd said that. It was actually just a basic "Thank you for calling (idiot) NTL, I'm glad I could help (eventually). Goodbye" One thing I can't understand why some call centre employees end a conversation with "See you later" because I really won't.

So now I have the internet. Life is better when it's sunny.